Refund Policy:

We do not offer refunds, but we are happy to exchange items for a different size, colour, or product within 14 days of purchase, with a valid receipt. *Exclusions apply.

Eligibility:
To qualify for an exchange or store credit, items must be:

• Unworn and unwashed
• In original condition
• With all original tags attached
• In original packaging
• Accompanied by a valid receipt

Items that do not meet these conditions will not be accepted.

Non-returnable / non-exchangeable items:
Due to Canadian hygienic regulations and the nature of intimate apparel, any item with a gusset is FINAL SALE and not eligible for exchange or store credit. This includes (but is not limited to):

• Panties / Boxers
• Bodysuits
• Swimwear (Mens & Womens)

The following items are also final sale:

• Strapless bras
• Hosiery
• Adhesive products
• Sexual wellness products
• Sale merchandise
• Gift cards
  

Return Shipping:
Customers are responsible for all shipping costs associated with exchanges, including the return of the original item and delivery of the replacement.

Need help with sizing or fit?
If you’ve shopped with us before, we’re happy to review your customer profile to confirm your previous sizes and styles. If not, you can schedule a virtual fitting or simply call the store where you last purchased — our team will gladly help you find the perfect fit.

We reserve the right to refuse any return or exchange if the above criteria are not met. For final sale items, we encourage you to be 100% confident in your size before placing your order. If you need help, please contact us — we’re happy to review your customer profile, offer a virtual fitting, or assist you by text or phone.

Please see our full Refund Policy HERE