FAQ – Cherchez La Femme Boutique

Frequently asked questions

We do not offer refunds, but we are happy to exchange items for a different size, colour, or product, within 30 days of purchase, with a valid receipt. *Exclusions apply*

Exceptions / non-returnable items
Bras, Panties, Hoisery, Bodysuits, Lingerie, Swimwear, any adhesive products and all sexual wellness products are non-returnable due to hygenie and health concerns regarding these products.

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

For exchanges: You are responsible for the cost of shipping the item back to us, and you will also be responsible for the shipping fee to send the new item to you.

Need help with sizing or fit? Reach out—our team is always happy to assist before you order.

Please see our full Refund Policy: HERE

If you need to make a change to your order, please contact us as soon as possible. We'll do our best to accommodate your request.

Please note that once an order has been processed or shipped, we are no longer able to make edits.

We aim to process all orders within 24–48 hours (excluding weekends and holidays). During high-volume times (such as sales or holidays), processing may take a little longer—we’ll keep you informed every step of the way.

Canada Shipping
Ontario, Quebec, Manitoba
- Orders under $250: $15 shipping
- Orders over $250: Free shipping
- Estimated delivery: 1–3 business days

Alberta, Saskatchewan, PEI, Nova Scotia, New Brunswick
- Orders under $250: $18 shipping
- Orders over $250: Free shipping
- Estimated delivery: 1–5 business days

British Columbia, Newfoundland & Labrador, Northwest Territories, Yukon, Nunavut
- Orders under $250: $21 shipping
- Orders over $250: Free shipping
- Estimated delivery: 1–5 business days

United States Shipping
- Flat rate of $29 CAD on all orders
- Estimated delivery: 5–14 business days

We typically use courier services, which cannot deliver to P.O. Boxes.

If you need delivery to a P.O. Box, please email us before placing your order. We can arrange shipping through Canada Post—please note:
- Shipping costs will vary
- Free shipping does not apply to P.O. Box deliveries, regardless of order total

Fit is everything—especially with lingerie. We include detailed size guides for each brand HERE, but if you're still unsure, feel free to email us for personalized fit advice or for an virtual bra fitting. We’re happy to help you find the right style and size for your body.

Yes! We offer digital gift cards in various denominations. They make a perfect last-minute gift and can be emailed directly to the recipient. Gift cards are final sale and never expire.