Refund policy

Exchange Policy

We do not offer refunds. Eligible items may be exchanged or returned for store credit within 14 days of purchase, with a valid receipt.
Exclusions apply — please review details below.

Exchanges & Eligibility

To qualify for an exchange or store credit, items must be:

  • Unworn and unwashed

  • In original condition

  • With all original tags attached

  • In original packaging

  • Accompanied by a valid receipt

Items that do not meet these conditions will not be accepted.

Final Sale & Non-Exchangeable Items

Due to Canadian hygienic regulations and the nature of intimate apparel, any item with a gusset is FINAL SALE and not eligible for exchange or store credit. This includes (but is not limited to):

  • Panties / Boxers

  • Bodysuits

  • Swimwear (Mens & Womens)

The following items are also final sale:

  • Strapless bras

  • Hosiery

  • Adhesive products

  • Sexual wellness products

  • Sale merchandise

  • Gift cards

How to Request an Exchange

To initiate an exchange, please contact us at contact@cherchezlafemmeboutique.ca before sending any items back.

Approved exchanges must be shipped to:

Cherchez La Femme
31 Bruce St S
Thornbury, ON
Canada N0H 2P0

Please note:

  • Return shipping costs are the responsibility of the customer

  • We are not responsible for lost or damaged return shipments

  • Items sent without prior exchange approval will not be accepted

If you have any questions, we’re always happy to help.

Damages & Shipping Issues

All items are inspected prior to shipment. Please inspect your order upon delivery and contact us right away if your item arrives damaged so we can initiate a claim with the shipping carrier.

Effective Date: March 1 2023
Last Updated: January 1 2026